Terms of Service

Agreement to Terms

By accessing and using The Kitchen's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Use of Services

Account Registration

To place orders, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Use our services for fraudulent purposes

Orders and Payments

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing and Payment

All prices are displayed in GBP and include applicable taxes unless otherwise stated. Payment must be made at the time of order placement. We accept various payment methods as indicated on our website.

Service Charges and Taxes

Additional charges such as service fees, delivery fees, and applicable taxes will be clearly displayed before you complete your order.

Delivery

We strive to deliver your orders within the estimated time frame. However, delivery times are approximate and may vary due to factors beyond our control. You must provide accurate delivery information and be available to receive your order.

If you are not available to receive your order, we may leave it at the specified location at your risk. We are not responsible for orders that are lost, stolen, or damaged after delivery.

Cancellations and Refunds

Orders can be cancelled within a limited time after placement. Once food preparation has begun, cancellations may not be possible. Refunds will be processed in accordance with our refund policy and may take several business days to appear in your account.

If you receive an incorrect or unsatisfactory order, please contact us immediately so we can resolve the issue.

Food Safety and Allergens

We take food safety seriously and follow all applicable regulations. However, if you have food allergies or dietary restrictions, please review our allergen information and contact us if you have specific concerns.

We cannot guarantee that our products are completely free from allergens due to potential cross-contamination during preparation.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of The Kitchen or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, The Kitchen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

Contact Information

If you have questions about these Terms of Service, please contact us through our contact page.